Booking & Policies
At Everlong Aesthetics, we strive to provide the highest quality of beauty services in a comfortable and safe environment. Our experienced staff of professionals are dedicated to helping each client achieve their desired look and feel their best. We want to make sure everyone feels at home and receives the best experience. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again.
Deposits
All appointment / bookings are subject to a non-refundable booking fee that will be advised at the time of booking. Bookings are not confirmed until a booking fee has been received. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you. A mobile number and email address must be provided at the time of booking to receive booking confirmation.
Patch Test & Consultations
It is not possible to determine how much product is required without seeing you in person. If you are unsure please book in for a free no obligation consultation. If you are booking for an anti-wrinkle treatment and are a new client, please ensure you have had a consultation prior to the appointment to avoid your appointment being cancelled. If you are booking for other beauty treatments please ensure you have received a patch test at least 48 hours before your appointment.
Attending your Appointment
At Everlong Aesthetics, we are committed to providing a safe and comfortable environment for all our clients. Our goal is to ensure our clients receive the best possible service in a relaxing and serene atmosphere.
To ensure the safety of our clients and staff, we kindly ask that you please attend your appointment alone. This helps us avoid overcrowding in our treatment rooms and allows us to maintain the highest standards of hygiene and safety.
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No Children are allowed in the treatment rooms.
Cancelling
While we understand things can happen, we respectfully request at least 48 hours’ notice for cancellations. If you cancel more than 48 hours before your set appointment, we will be flexible to reschedule your appointment and transfer your deposit to a later appointment. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. If you cancel with less than 48 hours to go, unfortunately you will be at risk of losing your deposit. If you fail to show up to your appointment with no notice you will lose your deposit and will be unable to re-book.